Frequently Asked Questions
How do I place an order?
Browse our collection, select your size and colour, add to cart, and proceed to checkout. You can pay via UPI, credit/debit cards, net banking, wallets, or cash on delivery.
What payment methods do you accept?
We accept all major payment methods: UPI (GPay, PhonePe, Paytm), credit/debit cards (Visa, Mastercard, RuPay, Amex), net banking, digital wallets, and Cash on Delivery (COD).
How long will delivery take?
Metro cities: 2-4 business days. Tier 2 cities: 4-6 business days. Remote areas: 6-10 business days. Orders placed before 2 PM IST are typically dispatched the same day.
Is shipping free?
Yes! Shipping is free on all prepaid orders above ₹999. For orders below ₹999, a flat ₹79 shipping charge applies.
What is your return policy?
We offer 7-day hassle-free returns on all unused items with original tags. Simply raise a return request from My Account → Orders. Refund is processed within 5-7 business days.
Are your products safe for children?
We choose fabrics and finishes with children's comfort in mind. The material composition and any applicable care or compliance details for a specific product are listed on its product page — please check the item you're interested in.
How do I track my order?
Visit our Track Order page and enter your order number. You'll also receive order and shipping updates by email.
Can I change my order after placing it?
You can cancel and re-order before the item is shipped. Modifications to existing orders are not supported at this time.
What payment methods do you accept?
You can pay securely online via UPI, credit/debit cards, and net banking. Payment is processed on our checkout page — we never ask for card details over email or chat.
How do I contact customer support?
Email us at customercare@risingkidz.com (Mon-Sat, 10 AM - 6 PM IST). See our Contact Us page for more.